LovLatch (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or make a purchase from our website www.lovlatch.com (“Site”), contact us, or otherwise interact with us.
We aim to comply with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we take reasonable steps to handle personal information responsibly.
1. Personal Information We Collect
When you visit the Site, we may automatically collect certain information about your device and usage, including:
• web browser type • IP address • device identifiers • time zone • cookies installed on your device • pages viewed • products viewed • referring websites or search terms • browsing behaviour and interactions with the Site
We refer to this as Device Information.
When you make, or attempt to make, a purchase through the Site, we may collect:
• full name • billing address • shipping address • email address • phone number • order history • payment details (processed securely by third-party payment providers) • customer support communications
We refer to this as Order Information.
When we refer to Personal Information, we mean information that identifies or can reasonably identify you, including Device Information and Order Information.
2. How We Collect Personal Information
We collect Personal Information through:
• cookies • log files • web beacons, tags and pixels • analytics tools • checkout processes • forms you submit • email sign-ups • direct communications with us • customer service interactions
3. How We Use Your Personal Information
We may use your Personal Information to:
• process and fulfil orders • arrange shipping and delivery • send invoices, confirmations and order updates • communicate with you • provide customer support • verify identity and prevent fraud • improve our products, website and customer experience • analyse website traffic and usage trends • personalise content and advertising • send marketing communications where you have subscribed or where permitted by law • comply with legal obligations • protect our rights, property and customers
4. Sharing Your Personal Information
We may share your Personal Information with trusted third parties who help us operate our business, including:
We may also disclose information where required by law, court order, regulator request, or to protect our legitimate interests.
We do not sell your personal information in the ordinary meaning of “sell”.
5. International Transfers
Because we use global technology providers, your Personal Information may be stored or processed outside Australia, including in countries where privacy protections may differ from Australian laws.
Where reasonable, we take steps to ensure overseas service providers handle information appropriately.
6. Marketing & Advertising
We may use your Personal Information to send promotional emails, product launches, updates or offers if you subscribe or where permitted by law.
You can opt out at any time by:
• clicking unsubscribe in any email • contacting us directly
We may also use platforms such as:
• Meta (Facebook / Instagram) • Google • Pinterest • TikTok (if used) • email marketing providers
for advertising, retargeting and campaign measurement.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• remember your preferences • keep your cart active • understand how the Site is used • improve functionality • measure marketing performance • personalise content and advertising
You can manage cookies through your browser settings. Disabling cookies may affect Site performance or checkout functionality.
8. Data Retention
We retain your Personal Information only for as long as reasonably necessary for business, tax, accounting, fraud prevention, warranty, dispute resolution and legal compliance purposes.
When no longer required, we take reasonable steps to delete or de-identify information.
9. Security
We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.
Payments are processed securely by third-party payment providers. LovLatch does not store full credit card numbers on our systems.
However, no internet transmission or storage system can be guaranteed 100% secure.
10. Your Rights
Depending on your location and applicable law, you may have rights to:
• request access to your personal information • request correction of inaccurate information • request deletion of certain information • withdraw consent for marketing • complain about privacy handling
To make a request, contact us using the details below.
We may need to verify your identity before processing requests.
11. Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational or business changes.
The latest version will always be published on our Site.
14. Contact Us
For questions, requests or complaints regarding privacy, please contact:
